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Health Care Assistant (HCA) Practice Exam · Question

An HCA is supporting a client with dementia who is becoming distressed, repeating phrases, and looking worried. The HCA recognizes the need for a person-centred approach. Which action aligns best with the Gentle Persuasive Approach (GPA)?

Approaching slowly from the front, maintaining eye contact, and using a calm, reassuring tone are foundational GPA techniques to minimize alarm and establish a

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Question: An HCA is supporting a client with dementia who is becoming distressed, repeating phrases, and looking worried. The HCA recognizes the need for a person-centred approach. Which action aligns best with the Gentle Persuasive Approach (GPA)?

Answer options: ✅ Approach the client slowly from the front and use a calm, reassuring tone.

  • Tell the client to stop repeating themselves and try to stay calm.
  • Ask the client multiple questions to understand why they are distressed.
  • Distract the client immediately with a challenging mental puzzle.

Correct answer: Approach the client slowly from the front and use a calm, reassuring tone.

Explanation: Approaching slowly from the front, maintaining eye contact, and using a calm, reassuring tone are foundational GPA techniques to minimize alarm and establish a connection, which de-escalates distress. Confronting or bombarding with questions can increase agitation.

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