A visitor to the long-term care facility approaches you, an HCA, and asks detailed questions about another resident's current health status and prognosis. What is the MOST appropriate response from the HCA?

Question: A visitor to the long-term care facility approaches you, an HCA, and asks detailed questions about another resident's current health status and prognosis. What is the MOST appropriate response from the HCA?

Answer options: ✅ "I cannot share specific health information about other residents due to privacy regulations, but you can speak with the nurse if you have concerns."

• "I'm not allowed to discuss that resident's information with you. You should ask their family."
• "I can only tell you that the resident is stable and comfortable right now."
• "I'm really busy right now, so I can't talk. Please ask someone else."

Correct answer: "I cannot share specific health information about other residents due to privacy regulations, but you can speak with the nurse if you have concerns."

Explanation: Under privacy legislation such as PHIPA/PIPEDA, HCAs are legally obligated to protect client confidentiality. The most appropriate response is to politely decline sharing information while upholding privacy, and direct the visitor to the appropriate healthcare professional if they have legitimate concerns.