You are an HCA working in a busy long-term care setting. You consistently observe a more senior HCA making belittling remarks to newer staff members, sometimes rolling their eyes or sighing loudly when new staff ask questions. This behaviour is creating a tense and unwelcoming work environment. You have witnessed this on multiple occasions. What is the MOST appropriate initial step to address this situation?

Question: You are an HCA working in a busy long-term care setting. You consistently observe a more senior HCA making belittling remarks to newer staff members, sometimes rolling their eyes or sighing loudly when new staff ask questions. This behaviour is creating a tense and unwelcoming work environment. You have witnessed this on multiple occasions. What is the MOST appropriate initial step to address this situation?

Answer options: ✅ Document specific instances of the behaviour, including dates, times, and what was said or done, before reporting to your direct supervisor.

• Directly confront the senior HCA and tell them their behaviour is unacceptable and needs to stop.
• Politely advise the new staff members to ignore the senior HCA, as they will eventually get used to it.
• Discuss your concerns with other HCAs to see if they share similar observations before taking any action.

Correct answer: Document specific instances of the behaviour, including dates, times, and what was said or done, before reporting to your direct supervisor.

Explanation: Workplace bullying and harassment should be addressed promptly and formally according to provincial OHS regulations. Documenting specific instances provides factual evidence to support your report, which should be made to your direct supervisor or a designated manager, ensuring a fair and objective process.