A client in assisted living, who uses a wheelchair, identifies as non-binary and prefers to be addressed using 'they/them' pronouns. Another HCA consistently uses 'he' or 'she' when referring to this client. What is the most appropriate action for you, as an HCA, to take?

Question: A client in assisted living, who uses a wheelchair, identifies as non-binary and prefers to be addressed using 'they/them' pronouns. Another HCA consistently uses 'he' or 'she' when referring to this client. What is the most appropriate action for you, as an HCA, to take?

Answer options: ✅ Gently remind the other HCA of the client's preferred pronouns in a private conversation.

• Ignore the situation, as it is the client's responsibility to correct others.
• Report the other HCA's behaviour immediately to the supervisor as unprofessional conduct.
• Correct the other HCA loudly in front of the client to ensure the message is clear.

Correct answer: Gently remind the other HCA of the client's preferred pronouns in a private conversation.

Explanation: Respecting a client's chosen pronouns is fundamental to person-centered and LGBTQ+ inclusive care. A gentle, private reminder is the most appropriate first step to educate and support colleagues in upholding this respect, avoiding public embarrassment for either party.