Sarah, a 32-year-old non-smoker with two young children in Ontario, applies for a $500,000 life insurance policy. During the application process, she admits to having a pre-existing medical condition that was successfully treated five years ago but is not reported in her family doctor's records. As her field underwriter (agent), what is your primary responsibility regarding this information?

Question: Sarah, a 32-year-old non-smoker with two young children in Ontario, applies for a $500,000 life insurance policy. During the application process, she admits to having a pre-existing medical condition that was successfully treated five years ago but is not reported in her family doctor's records. As her field underwriter (agent), what is your primary responsibility regarding this information?

Answer options: ✅ Record the information accurately on the application form and ensure all relevant details are provided to the insurer.

• Advise Sarah that she does not need to disclose this information as it is not in her official medical records.
• Suggest she wait five more years before applying so the condition is further in the past.
• Inform her that due to the undisclosed condition, her premium will likely be increased significantly.

Correct answer: Record the information accurately on the application form and ensure all relevant details are provided to the insurer.

Explanation: Field underwriters (agents) have a primary duty to act in utmost good faith, which includes ensuring all material facts relevant to the risk assessment are accurately disclosed to the insurer, even if not in official records. This aligns with the CISRO Principles of Conduct.