Ontario Class B Practice Test · Question
A passenger becomes verbally aggressive and starts shouting at other passengers. After stopping the bus safely, what is the driver's next immediate action?
In situations involving an aggressive passenger, the driver should first prioritize safety by stopping the bus, then attempt to de-escalate the situation throug
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Question: A passenger becomes verbally aggressive and starts shouting at other passengers. After stopping the bus safely, what is the driver's next immediate action?
Answer options: ✅ Attempt to de-escalate the situation calmly and firmly, setting clear boundaries.
- Immediately call the police and wait for their arrival.
- Threaten to remove the passenger from the bus if they do not comply.
- Ignore the passenger, hoping they will calm down on their own.
Correct answer: Attempt to de-escalate the situation calmly and firmly, setting clear boundaries.
Explanation: In situations involving an aggressive passenger, the driver should first prioritize safety by stopping the bus, then attempt to de-escalate the situation through calm and firm communication. This approach is intended to resolve the issue without further confrontation while maintaining control.
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