Ontario Class F Practice Test · Question
A Class 4 driver is operating a taxi. How should the driver handle a situation where a passenger disputes the metered fare at the end of the trip?
Drivers should handle fare disputes professionally by explaining the fare, referring to the meter, and if necessary, directing the passenger to the company's or
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Question: A Class 4 driver is operating a taxi. How should the driver handle a situation where a passenger disputes the metered fare at the end of the trip?
Answer options:
- Demand immediate payment of the full metered fare.
- Offer a significant discount to avoid conflict. ✅ Attempt to resolve the dispute professionally, explaining the meter reading, and direct them to company dispute resolution if unresolved.
- Cancel the trip's payment and let the passenger leave.
Correct answer: Attempt to resolve the dispute professionally, explaining the meter reading, and direct them to company dispute resolution if unresolved.
Explanation: Drivers should handle fare disputes professionally by explaining the fare, referring to the meter, and if necessary, directing the passenger to the company's or regulatory body's dispute resolution process.
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Question explanations
- What should you do if your accelerator pedal sticks while you are driving?
- What type of information should a Class 4 driver generally NOT include in their daily trip records or logbook
- When operating a taxi or small bus, when are you required to ensure passengers are using seatbelts?
- What is the correct procedure for a small bus driver approaching an uncontrolled railway crossing?
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