Ontario Security Guard Licence Exam Prep · Question
When a visitor requests access to a restricted area, but their name is not on the pre-approved list, what is the best course of action for a security guard, consistent with PSISA guidelines?
The most appropriate action is to verify the visitor's claim with the relevant personnel within the facility to confirm their legitimacy and authorization befor
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Question: When a visitor requests access to a restricted area, but their name is not on the pre-approved list, what is the best course of action for a security guard, consistent with PSISA guidelines?
Answer options:
- Deny access immediately and without further inquiry.
- Grant temporary access but escort them personally. ✅ Contact the person or department they claim to be visiting for verification.
- Ask for a government-issued ID and allow access if it matches their stated name.
Correct answer: Contact the person or department they claim to be visiting for verification.
Explanation: The most appropriate action is to verify the visitor's claim with the relevant personnel within the facility to confirm their legitimacy and authorization before granting access.
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- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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