A security guard witnesses a minor dispute that swiftly escalates into a physical altercation. When completing the incident report, what is the most appropriate method for accurately recording witness statements while maintaining objectivity?

Question: A security guard witnesses a minor dispute that swiftly escalates into a physical altercation. When completing the incident report, what is the most appropriate method for accurately recording witness statements while maintaining objectivity?

Answer options:

• Summarize all witness statements into a single narrative ensuring consistency. ✅ Include direct quotes from witnesses, clearly attributing each statement to the specific witness, and note their demeanor.
• Only include witness statements that support the security guard's observations of the event.
• Rephrase witness statements into passive voice to avoid biases.

Correct answer: Include direct quotes from witnesses, clearly attributing each statement to the specific witness, and note their demeanor.

Explanation: To maintain objectivity and accuracy in an incident report, witness statements should be recorded as direct quotes, attributed to the specific individual, and their demeanor or any factors affecting their statement should also be noted.