A security guard working at a retail store observes a customer who appears to be visually impaired struggling to find an item on a high shelf. What action is most consistent with the Ontario Human Rights Code and principles of good customer service?

Question: A security guard working at a retail store observes a customer who appears to be visually impaired struggling to find an item on a high shelf. What action is most consistent with the Ontario Human Rights Code and principles of good customer service?

Answer options:

• Ignore the customer, as it is not the guard's job to assist with shopping.
• Point to the general direction of the item from a distance. ✅ Politely approach the customer and offer assistance, asking how they can help.
• Direct the customer to a store employee, without offering personal help.

Correct answer: Politely approach the customer and offer assistance, asking how they can help.

Explanation: Approaching and politely offering assistance demonstrates respect and adherence to the Ontario Human Rights Code by accommodating individuals with disabilities, and is a core principle of customer service in a security context.