Ontario Security Guard Licence Exam Prep · Question
During a patrol, a security guard encounters two individuals engaged in a heated verbal argument that is escalating. What is the most appropriate initial response for the security guard to de-escalate the situation?
In conflict resolution, identifying oneself and using a calm, clear voice to gather information is an effective de-escalation technique that aims to reduce tens
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Question: During a patrol, a security guard encounters two individuals engaged in a heated verbal argument that is escalating. What is the most appropriate initial response for the security guard to de-escalate the situation?
Answer options:
- Demand that both individuals immediately cease their argument.
- Position themselves between the individuals and physically separate them. ✅ Speak in a calm, clear voice, identifying themselves and asking what is happening.
- Threaten to call the police if they do not stop arguing immediately.
Correct answer: Speak in a calm, clear voice, identifying themselves and asking what is happening.
Explanation: In conflict resolution, identifying oneself and using a calm, clear voice to gather information is an effective de-escalation technique that aims to reduce tension rather than escalate it.
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Question explanations
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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