Ontario Security Guard Licence Exam Prep · Question
A security guard is working overnight when a power outage occurs, plunging the building into darkness. Which customer service principle is paramount in this emergency situation?
In an emergency like a power outage, security guards provide valuable customer service by informing and reassuring individuals, guiding them to safety, and help
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Question: A security guard is working overnight when a power outage occurs, plunging the building into darkness. Which customer service principle is paramount in this emergency situation?
Answer options:
- Ensure all security equipment is immediately re-connected. ✅ Inform visitors of the situation, guide them to safety, and reassure them.
- Prioritize securing external doors and windows only.
- Await instructions from building management without acting independently.
Correct answer: Inform visitors of the situation, guide them to safety, and reassure them.
Explanation: In an emergency like a power outage, security guards provide valuable customer service by informing and reassuring individuals, guiding them to safety, and helping to maintain order.
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Question explanations
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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