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Ontario Security Guard Licence Exam Prep · Question

A tenant requests a specific accommodation for their disability, which conflicts with a standard building rule. What is the security guard's role in this situation?

When an accommodation request conflicts with site rules, the security guard should refer the matter to appropriate management or a designated person responsible

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Question: A tenant requests a specific accommodation for their disability, which conflicts with a standard building rule. What is the security guard's role in this situation?

Answer options:

  • Inform the tenant that building rules are absolute and cannot be changed.
  • Immediately deny the request as it conflicts with established rules. ✅ Refer the tenant to the property management to discuss their accommodation request and the conflicting rule.
  • Attempt to unilaterally grant the accommodation without consulting management.

Correct answer: Refer the tenant to the property management to discuss their accommodation request and the conflicting rule.

Explanation: When an accommodation request conflicts with site rules, the security guard should refer the matter to appropriate management or a designated person responsible for handling accommodation requests, as a process is required to assess the request under the duty to accommodate.

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