A security guard at a public library observes a patron with a guide dog attempting to enter the premises. The library has a strict 'no animals' policy posted at the entrance. What is the most appropriate action for the security guard to take?

Question: A security guard at a public library observes a patron with a guide dog attempting to enter the premises. The library has a strict 'no animals' policy posted at the entrance. What is the most appropriate action for the security guard to take?

Answer options: ✅ Advise the patron that the guide dog is permitted as it is a service animal, and facility rules must yield to human rights legislation.

• Inform the patron about the 'no animals' policy and ask them to leave their guide dog outside.
• Offer to hold the guide dog outside while the patron uses the library's services.
• Advise the patron that they need to provide documentation proving the dog is a registered service animal before entry.

Correct answer: Advise the patron that the guide dog is permitted as it is a service animal, and facility rules must yield to human rights legislation.

Explanation: Under the Ontario Human Rights Code, service animals are not pets and must be accommodated. The Code has primacy over conflicting policies or bylaws. This falls under the duty to accommodate disability.