If you receive a bomb threat over the phone, what is the most important action to take?

Question: If you receive a bomb threat over the phone, what is the most important action to take?

Answer options:

• Hang up immediately to clear the line for emergency calls
• Tell the caller that the building has already been evacuated
• Transfer the call to a supervisor immediately without listening ✅ Keep the caller on the line as long as possible and take detailed notes on what they say

Correct answer: Keep the caller on the line as long as possible and take detailed notes on what they say

Explanation: Bomb threats should be handled calmly. You should never hang up (to potentially trace the call or gather more info), keep the caller talking as long as possible, and note background noises or specific voice characteristics. Proper emergency notification follows the call.