Ontario Security Guard Licence Exam Prep · Question
What is the most effective tone of voice for a security guard to use when giving a lawful instruction to a trespasser?
A 'Calm and Assertive' tone is most effective. It projects authority and control without being aggressive or escalating the situation.
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Question: What is the most effective tone of voice for a security guard to use when giving a lawful instruction to a trespasser?
Answer options:
- Loud and aggressive to show authority ✅ Calm, professional, and assertive
- Soft and apologetic to avoid conflict
- Sarcastic to de-emphasize the tension
Correct answer: Calm, professional, and assertive
Explanation: A 'Calm and Assertive' tone is most effective. It projects authority and control without being aggressive or escalating the situation.
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Question explanations
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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