Ontario Security Guard Licence Exam Prep · Question
Which technique is considered an essential component of active listening for a security guard?
Paraphrasing (repeating back what you heard in your own words) confirms that you have accurately received and interpreted the messenger's intent.
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Question: Which technique is considered an essential component of active listening for a security guard?
Answer options:
- Avoiding eye contact to show respect. ✅ Paraphrasing what the other person said to confirm understanding.
- Interrupting frequently to ask for clarification.
- Formulating your rebuttal while the other person is still speaking.
Correct answer: Paraphrasing what the other person said to confirm understanding.
Explanation: Paraphrasing (repeating back what you heard in your own words) confirms that you have accurately received and interpreted the messenger's intent.
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- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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