Ontario Security Guard Licence Exam Prep · Question
In a high-stress situation, which factor typically has the most impact on how a security guard's message is received by a subject?
Effective communication is 7% verbal (words), 38% vocal (tone), and 55% non-verbal (body language). In conflict resolution, tone and posture often communicate m
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Question: In a high-stress situation, which factor typically has the most impact on how a security guard's message is received by a subject?
Answer options: ✅ Tone of voice and body language.
- The specific vocabulary used.
- The volume of the speech.
- The length of the explanation.
Correct answer: Tone of voice and body language.
Explanation: Effective communication is 7% verbal (words), 38% vocal (tone), and 55% non-verbal (body language). In conflict resolution, tone and posture often communicate more than the actual words used.
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- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
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- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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