Ontario Security Guard Licence Exam Prep · Question
To effectively de-escalate a situation involving an upset member of the public, what is the best verbal approach for a security guard?
Tactical communication (often called verbal judo) emphasizes that using a calm, professional, and non-threatening tone is most effective for de-escalating tense
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Question: To effectively de-escalate a situation involving an upset member of the public, what is the best verbal approach for a security guard?
Answer options:
- Speak loudly to assert dominance over the individual.
- Use technical jargon to sound more authoritative. ✅ Maintain a calm, professional, and non-threatening tone.
- Avoid eye contact to show you are not a threat.
Correct answer: Maintain a calm, professional, and non-threatening tone.
Explanation: Tactical communication (often called verbal judo) emphasizes that using a calm, professional, and non-threatening tone is most effective for de-escalating tense situations.
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Question explanations
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
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