Property Management Licensing Practice Exam · Question
A property manager receives a tenant complaint about consistent noise from an upstairs neighbour. What is the appropriate initial step for the property manager to take?
The property manager's role is to mediate and address issues within the tenancy. The appropriate initial step is to investigate the complaint fairly, which incl
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Question: A property manager receives a tenant complaint about consistent noise from an upstairs neighbour. What is the appropriate initial step for the property manager to take?
Answer options:
- Immediately evict the noisy tenant.
- Advise the complaining tenant to contact the police. ✅ Investigate the complaint by contacting the upstairs tenant and reviewing the lease agreement.
- Ignore the complaint if it's the first time it has been reported.
Correct answer: Investigate the complaint by contacting the upstairs tenant and reviewing the lease agreement.
Explanation: The property manager's role is to mediate and address issues within the tenancy. The appropriate initial step is to investigate the complaint fairly, which includes communicating with the alleged offending tenant and reviewing the terms of the lease regarding quiet enjoyment.
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