Property Management Licensing Practice Exam · Question
When a property manager handles a tenant complaint about noise from an upstairs neighbour, what is the most appropriate first step?
Effective complaint resolution involves investigating impartially, gathering information, and mediating or communicating with all involved parties to find an ac
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Question: When a property manager handles a tenant complaint about noise from an upstairs neighbour, what is the most appropriate first step?
Answer options:
- Immediately evict the noisy tenant.
- Advise the complainant to resolve it directly with the neighbour. ✅ Investigate the complaint, gather facts, and communicate with both parties to seek a resolution.
- Ignore the complaint if it's the first time it has occurred.
Correct answer: Investigate the complaint, gather facts, and communicate with both parties to seek a resolution.
Explanation: Effective complaint resolution involves investigating impartially, gathering information, and mediating or communicating with all involved parties to find an acceptable solution, adhering to lease terms and residential tenancy act guidelines.
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