A property owner, Mr. Henderson, instructs his property manager, Emily, to only consider rental applications from individuals who have lived in Canada for at least 10 years, believing they are more 'stable'. The property is a residential unit in Toronto. What course of action should Emily take?

Question: A property owner, Mr. Henderson, instructs his property manager, Emily, to only consider rental applications from individuals who have lived in Canada for at least 10 years, believing they are more 'stable'. The property is a residential unit in Toronto. What course of action should Emily take?

Answer options: ✅ Advise Mr. Henderson that this instruction is discriminatory and cannot be followed under the Ontario Human Rights Code.

• Follow Mr. Henderson's instruction, as he is the owner and can set his own criteria.
• Implement the 10-year residency rule but make exceptions for applicants with excellent credit scores.
• Secretly ignore the instruction but avoid informing Mr. Henderson to maintain the client relationship.

Correct answer: Advise Mr. Henderson that this instruction is discriminatory and cannot be followed under the Ontario Human Rights Code.

Explanation: Under the Ontario Human Rights Code, it is illegal to discriminate based on protected grounds such as ancestry, place of origin, or ethnic origin in housing, which this instruction indirectly promotes. Emily, as a licensed professional, has a duty to act ethically and legally, even if it means refusing a client's unlawful instruction.