Sarah, a residential property manager in Vancouver, British Columbia, receives a written complaint from a tenant, Mr. Chen, regarding excessive noise from the upstairs unit between 11 PM and 3 AM daily. Mr. Chen states this has been ongoing for two weeks and is significantly disrupting his sleep. What is Sarah's immediate best course of action?

Question: Sarah, a residential property manager in Vancouver, British Columbia, receives a written complaint from a tenant, Mr. Chen, regarding excessive noise from the upstairs unit between 11 PM and 3 AM daily. Mr. Chen states this has been ongoing for two weeks and is significantly disrupting his sleep. What is Sarah's immediate best course of action?

Answer options: ✅ Contact the upstairs tenant to discuss the noise complaint and remind them of the tenancy agreement's quiet enjoyment clause.

• Advise Mr. Chen to call the police for a noise complaint if it occurs again.
• Inform Mr. Chen that noise is a subjective issue and difficult to enforce.
• Serve the upstairs tenant with a 10-Day Notice to End Tenancy for Endangering Lawful Right or Interest.

Correct answer: Contact the upstairs tenant to discuss the noise complaint and remind them of the tenancy agreement's quiet enjoyment clause.

Explanation: The property manager's immediate responsibility is to investigate and attempt to resolve the issue informally, upholding the quiet enjoyment of all tenants. This aligns with the cooperative spirit of the Residential Tenancy Act (BC).