Maria, a property manager in Edmonton, Alberta, manages a residential complex. A tenant, Mr. Singh, approaches her concerned about recent increases in his utilities, which are included in his rent. He believes the increases are due to a new, energy-inefficient appliance installed in the common laundry room. What is Maria's primary responsibility in this situation?

Question: Maria, a property manager in Edmonton, Alberta, manages a residential complex. A tenant, Mr. Singh, approaches her concerned about recent increases in his utilities, which are included in his rent. He believes the increases are due to a new, energy-inefficient appliance installed in the common laundry room. What is Maria's primary responsibility in this situation?

Answer options: ✅ Investigate the tenant's claim by reviewing utility bills and the new appliance's specifications to determine if a rent reduction or explanation is warranted.

• Inform Mr. Singh that utility costs are variable and included in the rent, so no adjustment can be made.
• Advise Mr. Singh to monitor his personal electricity consumption to offset higher common area costs.
• Suggest that Mr. Singh move to a unit where utilities are separately metered.

Correct answer: Investigate the tenant's claim by reviewing utility bills and the new appliance's specifications to determine if a rent reduction or explanation is warranted.

Explanation: While utility costs can fluctuate, a property manager should investigate tenant concerns, especially if changes made by the landlord (e.g., new appliance) could be impacting included charges. Clear communication and investigation uphold good landlord-tenant relations.