Janet, a property manager in St. John's, Newfoundland and Labrador, receives an email from a tenant complaining that their refrigerator has stopped working, making food spoilage imminent. What is Janet's immediate priority?

Question: Janet, a property manager in St. John's, Newfoundland and Labrador, receives an email from a tenant complaining that their refrigerator has stopped working, making food spoilage imminent. What is Janet's immediate priority?

Answer options: ✅ Arrange for an emergency repair or replacement of the refrigerator as quickly as possible.

• Inform the tenant to purchase ice to mitigate food loss and await normal business hours for a repair request.
• Advise the tenant that appliance repairs are their responsibility as per the lease agreement.
• Request three quotes from different repair companies before scheduling service.

Correct answer: Arrange for an emergency repair or replacement of the refrigerator as quickly as possible.

Explanation: A non-functioning refrigerator is an urgent repair, as it can impact a tenant's health and safety due to food spoilage, and the landlord is generally responsible for maintaining essential appliances. Prompt action is required, as outlined in the Residential Tenancies Act.