A tenant in a Toronto apartment building contacts Property Manager Anya on a Saturday evening to report that their refrigerator is not working, and perishable food items are spoiling. What is Anya's immediate priority in this situation?

Question: A tenant in a Toronto apartment building contacts Property Manager Anya on a Saturday evening to report that their refrigerator is not working, and perishable food items are spoiling. What is Anya's immediate priority in this situation?

Answer options: ✅ Arrange for an emergency appliance technician to attend the unit as soon as possible.

• Advise the tenant to dispose of the food and submit a claim to their tenant insurance.
• Schedule a non-emergency repair for the next business day, Monday morning.
• Instruct the tenant to purchase a new refrigerator and deduct the cost from their next rent payment.

Correct answer: Arrange for an emergency appliance technician to attend the unit as soon as possible.

Explanation: Under the Residential Tenancies Act, 2006 (Ontario), landlords are responsible for maintaining a rental unit in a good state of repair, and essential services like refrigeration typically warrant emergency attention to prevent significant loss or hazard to the tenant.