A tenant in a commercial building managed by Pinnacle Property Management in Toronto reports a minor slip and fall incident in the common area, sustaining a sprained ankle. The property manager's immediate and primary action, in accordance with best practices and potential insurance claims, should be to:

Question: A tenant in a commercial building managed by Pinnacle Property Management in Toronto reports a minor slip and fall incident in the common area, sustaining a sprained ankle. The property manager's immediate and primary action, in accordance with best practices and potential insurance claims, should be to:

Answer options: ✅ Complete a detailed incident report, document the scene with photos, and obtain witness statements if available.

• Advise the tenant to contact their own personal injury lawyer.
• Offer a small cash settlement to avoid a formal claim.
• Review the common area maintenance records to determine fault.

Correct answer: Complete a detailed incident report, document the scene with photos, and obtain witness statements if available.

Explanation: Immediately after an incident, the property manager's priority is to document the event thoroughly through an incident report, photographic evidence, and witness statements, as this information is crucial for any potential liability claim and subsequent insurance investigation.