A residential tenant in a building managed by Metro Living Inc. in Edmonton informs you that their personal belongings were stolen from their unit due to a break-in. The tenant believes the landlord is responsible for their losses. What is the property manager's most appropriate response regarding insurance?

Question: A residential tenant in a building managed by Metro Living Inc. in Edmonton informs you that their personal belongings were stolen from their unit due to a break-in. The tenant believes the landlord is responsible for their losses. What is the property manager's most appropriate response regarding insurance?

Answer options: ✅ Advise the tenant that the landlord's property insurance policy does not cover tenant's personal belongings and recommend they contact their own tenant's insurance provider.

• Initiate a claim under the landlord's building insurance policy for the tenant's losses.
• Offer to replace the stolen items using the building's contingency fund.
• Suggest the tenant file a police report and await the outcome before taking further action.

Correct answer: Advise the tenant that the landlord's property insurance policy does not cover tenant's personal belongings and recommend they contact their own tenant's insurance provider.

Explanation: A landlord's property insurance policy covers the building structure and owned property, but not their tenants' personal possessions. Property managers should always educate tenants about the necessity of tenant's insurance (renter's insurance) as it covers personal belongings and provides liability coverage, as per standard practice in residential tenancy.