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Property Management Licensing Practice Exam · Question

A tenant reports a broken refrigerator. What is the property manager's primary responsibility in this situation?

The property manager must act promptly and reasonably. This involves assessing the issue, taking steps to rectify it (repair or replacement), and keeping the te

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Question: A tenant reports a broken refrigerator. What is the property manager's primary responsibility in this situation?

Answer options:

  • Immediately replace the refrigerator with a brand new one.
  • Advise the tenant that appliance repairs are their responsibility. ✅ Assess the urgency, arrange for repair or replacement, and communicate with the tenant.
  • Wait for the landlord's explicit approval before taking any action.

Correct answer: Assess the urgency, arrange for repair or replacement, and communicate with the tenant.

Explanation: The property manager must act promptly and reasonably. This involves assessing the issue, taking steps to rectify it (repair or replacement), and keeping the tenant informed, often without needing explicit, immediate landlord approval for routine maintenance.

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