A customer has had several drinks over a few hours and starts to slur their words slightly and become more boisterous. They insist they are fine to drive. What is your immediate and primary responsibility?

Question: A customer has had several drinks over a few hours and starts to slur their words slightly and become more boisterous. They insist they are fine to drive. What is your immediate and primary responsibility?

Answer options:

• Continue serving them, but discreetly inform a manager about their behaviour. ✅ Stop serving them alcohol immediately and offer them a non-alcoholic beverage.
• Call a taxi for them without their knowledge and discreetly arrange for them to leave.
• Warn them about impaired driving and serve them one more drink as a 'last call'.

Correct answer: Stop serving them alcohol immediately and offer them a non-alcoholic beverage.

Explanation: Slurred speech and boisterousness indicate signs of intoxication, regardless of the customer's denial. Servers have a legal and ethical responsibility to immediately stop serving alcohol to anyone showing signs of intoxication to prevent over-service and potential impaired driving. Options A, C, and D all risk further intoxication or directly facilitate impaired driving.