ProServe Practice Test · Question
What should a server do if they suspect an ID presented by a customer is fake?
If a server suspects an ID is fake, they should refuse service politely, explain why (e.g., 'I cannot accept this ID as valid'), and immediately inform manageme
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Question: What should a server do if they suspect an ID presented by a customer is fake?
Answer options:
- Accept it anyway to avoid confrontation.
- Ask the customer to leave immediately without explanation. ✅ Refuse service and discreetly inform management.
- Make a copy of the ID and return it to the customer.
Correct answer: Refuse service and discreetly inform management.
Explanation: If a server suspects an ID is fake, they should refuse service politely, explain why (e.g., 'I cannot accept this ID as valid'), and immediately inform management. Accepting a fake ID can lead to serving an underage person, which has severe legal consequences. Copying the ID without consent is also inappropriate.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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