You notice a patron trying to conceal their drink after you've informed them you are cutting off service due to intoxication. What specific further action should you take?

Question: You notice a patron trying to conceal their drink after you've informed them you are cutting off service due to intoxication. What specific further action should you take?

Answer options:

• Serve their friends but ignore the patron's behaviour.
• Tell them to leave immediately and wait at the door until they exit. ✅ Politely but firmly remove the drink and continue with arranging their safe departure.
• Call the police immediately without attempting further intervention.

Correct answer: Politely but firmly remove the drink and continue with arranging their safe departure.

Explanation: If an intoxicated patron attempts to conceal and continue consuming alcohol after being cut off, you must take active steps to prevent further consumption. This includes politely but firmly removing the drink. Following this, the focus remains on arranging their safe departure. Only if they become belligerent or uncontrollable should police be contacted. Ignoring the behaviour or just telling them to leave without addressing the concealed drink means they are still consuming alcohol on your premises.