ProServe Practice Test · Question
What is the best way to handle a situation where a customer is becoming aggressive due to intoxication?
When a customer becomes aggressive due to intoxication, the best approach is to remain calm, refuse further service, and involve management or security to help
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Question: What is the best way to handle a situation where a customer is becoming aggressive due to intoxication?
Answer options:
- Confront them aggressively to assert authority.
- Ignore them until they calm down on their own.
- Serve them more alcohol to try and mellow them out. ✅ Diffuse the situation calmly, refuse service, and seek assistance from management or security.
Correct answer: Diffuse the situation calmly, refuse service, and seek assistance from management or security.
Explanation: When a customer becomes aggressive due to intoxication, the best approach is to remain calm, refuse further service, and involve management or security to help de-escalate the situation and ensure the safety of everyone. Confrontation, ignoring the problem, or serving more alcohol are all dangerous and irresponsible actions.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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