Public Service Entrance Exam (PSEE) · Question
A citizen expresses dissatisfaction with a public service. What is the most appropriate initial response from the public servant?
Listening carefully is the first step to understanding the issue and providing a helpful, empathetic response.
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Question: A citizen expresses dissatisfaction with a public service. What is the most appropriate initial response from the public servant?
Answer options:
- Defend the service by explaining its policies and procedures.
- Apologize for the inconvenience and offer to escalate the complaint. ✅ Listen attentively to understand the specific concerns.
- Provide a standardized response from a pre-written script.
Correct answer: Listen attentively to understand the specific concerns.
Explanation: Listening carefully is the first step to understanding the issue and providing a helpful, empathetic response.
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Question explanations
- If 30% of 240 applicants pass screening, and 25% of those pass the interview, how many receive offers?
- If 'clarity' is opposite to 'obscurity', then 'expedite' is opposite to:
- What is the primary benefit of cross-functional team collaboration in the public service?
- A public consultation process is underway for a new regulatory framework. To ensure fairness and inclusivity,
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