Public Service Entrance Exam (PSEE) · Question
A stakeholder is resistant to a new initiative. What is the most effective way to address their concerns?
Active listening and exploring compromises demonstrates respect and can turn resistance into support by addressing their specific concerns.
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Question: A stakeholder is resistant to a new initiative. What is the most effective way to address their concerns?
Answer options:
- Ignore their feedback and proceed with the initiative.
- Emphasize the negative consequences of not adopting the initiative. ✅ Actively listen to their concerns and explore potential compromises or benefits for them.
- Report their resistance to senior management for intervention.
Correct answer: Actively listen to their concerns and explore potential compromises or benefits for them.
Explanation: Active listening and exploring compromises demonstrates respect and can turn resistance into support by addressing their specific concerns.
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Question explanations
- If 30% of 240 applicants pass screening, and 25% of those pass the interview, how many receive offers?
- If 'clarity' is opposite to 'obscurity', then 'expedite' is opposite to:
- What is the primary benefit of cross-functional team collaboration in the public service?
- A public consultation process is underway for a new regulatory framework. To ensure fairness and inclusivity,
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