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Public Service Entrance Exam (PSEE) · Question

A stakeholder expresses strong opposition to a proposed policy, citing specific concerns. What is the best initial approach?

Engaging constructively with stakeholders, especially those with opposition, is vital for policy acceptance and improvement. Active listening fosters trust and

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Question: A stakeholder expresses strong opposition to a proposed policy, citing specific concerns. What is the best initial approach?

Answer options:

  • Dismiss their concerns as irrelevant to the policy's objectives.
  • Explain why their concerns are unfounded and proceed as planned. ✅ Listen actively to their concerns, acknowledge their perspective, and seek to understand the basis of their opposition.
  • Agree to all their demands to avoid conflict.

Correct answer: Listen actively to their concerns, acknowledge their perspective, and seek to understand the basis of their opposition.

Explanation: Engaging constructively with stakeholders, especially those with opposition, is vital for policy acceptance and improvement. Active listening fosters trust and understanding.

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