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Public Service Entrance Exam (PSEE) · Question

A manager observes declining morale in their team. What is the most effective proactive step they can take?

To address declining morale, a manager should first understand the root causes through direct or anonymous feedback, allowing for targeted solutions.

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Question: A manager observes declining morale in their team. What is the most effective proactive step they can take?

Answer options:

  • Implement stricter performance monitoring.
  • Organize a mandatory social event. ✅ Conduct anonymous surveys or one-on-one check-ins to understand underlying issues.
  • Ignore it, assuming it's a temporary phase.

Correct answer: Conduct anonymous surveys or one-on-one check-ins to understand underlying issues.

Explanation: To address declining morale, a manager should first understand the root causes through direct or anonymous feedback, allowing for targeted solutions.

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