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Public Service Entrance Exam (PSEE) · Question

A department frequently receives urgent, ad-hoc requests that disrupt planned work. To manage this effectively, the department should:

A structured process helps manage disruptions by ensuring urgent requests are properly assessed, prioritized, and integrated into the workflow, minimizing impac

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Question: A department frequently receives urgent, ad-hoc requests that disrupt planned work. To manage this effectively, the department should:

Answer options:

  • Reject all ad-hoc requests that aren't pre-scheduled. ✅ Establish a clear process for evaluating, prioritizing, and integrating urgent requests.
  • Assign the urgent requests only to the newest team members.
  • Work extended hours to accommodate all requests without process changes.

Correct answer: Establish a clear process for evaluating, prioritizing, and integrating urgent requests.

Explanation: A structured process helps manage disruptions by ensuring urgent requests are properly assessed, prioritized, and integrated into the workflow, minimizing impact on planned work.

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