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Public Service Entrance Exam (PSEE) · Question

A public servant receives an urgent request from a minister's office with a very tight deadline. Concurrently, they have a pre-scheduled, equally important task due that day. What is the most appropriate first step?

Communicating conflicts and seeking supervisor guidance is crucial for effective prioritization and resource management in the public service.

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Question: A public servant receives an urgent request from a minister's office with a very tight deadline. Concurrently, they have a pre-scheduled, equally important task due that day. What is the most appropriate first step?

Answer options:

  • Prioritize the minister's request and inform the minister's office of the delay on the other task.
  • Work overtime to complete both tasks simultaneously, without informing anyone. ✅ Assess both tasks, communicate the conflict to a supervisor, and seek guidance on prioritization.
  • Complete the pre-scheduled task first, then address the minister's request.

Correct answer: Assess both tasks, communicate the conflict to a supervisor, and seek guidance on prioritization.

Explanation: Communicating conflicts and seeking supervisor guidance is crucial for effective prioritization and resource management in the public service.

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