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Public Service Entrance Exam (PSEE) · Question

A public service team needs to improve its efficiency. Which action is most likely to yield sustainable long-term results?

Process improvement and empowering staff lead to systemic changes and increased ownership, fostering long-term efficiency.

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Question: A public service team needs to improve its efficiency. Which action is most likely to yield sustainable long-term results?

Answer options:

  • Implementing new software without staff training.
  • Mandating longer working hours for all team members. ✅ Streamlining existing processes and empowering staff with decision-making.
  • Hiring temporary staff to handle peak workloads.

Correct answer: Streamlining existing processes and empowering staff with decision-making.

Explanation: Process improvement and empowering staff lead to systemic changes and increased ownership, fostering long-term efficiency.

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