Personal Support Worker Practice · Question
What is the purpose of practicing active listening when communicating with a client?
Active listening ensures the PSW fully comprehends the client's verbal and non-verbal cues, fostering trust and effective communication.
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Question: What is the purpose of practicing active listening when communicating with a client?
Answer options: ✅ To fully understand the client's message and build rapport.
- To formulate your response while the client is speaking.
- To demonstrate that you are busy and have limited time.
- To gather factual information only, ignoring emotions.
Correct answer: To fully understand the client's message and build rapport.
Explanation: Active listening ensures the PSW fully comprehends the client's verbal and non-verbal cues, fostering trust and effective communication.
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Question explanations
- What is the correct procedure for hand hygiene when hands are visibly soiled?
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