Personal Support Worker Practice · Question
A client with dementia becomes agitated and starts pacing. What is the most appropriate initial response from the PSW?
Distraction and offering a calming activity can help de-escalate agitation in clients with dementia. Confrontation or ignoring the behaviour can worsen the situ
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Question: A client with dementia becomes agitated and starts pacing. What is the most appropriate initial response from the PSW?
Answer options: ✅ Offer a calming activity or distraction.
- Tell the client to sit down and relax.
- Physically guide the client back to their room.
- Ignore the behaviour, as it will likely pass.
Correct answer: Offer a calming activity or distraction.
Explanation: Distraction and offering a calming activity can help de-escalate agitation in clients with dementia. Confrontation or ignoring the behaviour can worsen the situation.
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