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Personal Support Worker Practice · Question

A client with dementia becomes agitated and starts pacing. What is the most appropriate initial response from the PSW?

Distraction and offering a calming activity can help de-escalate agitation in clients with dementia. Confrontation or ignoring the behaviour can worsen the situ

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Question: A client with dementia becomes agitated and starts pacing. What is the most appropriate initial response from the PSW?

Answer options: ✅ Offer a calming activity or distraction.

  • Tell the client to sit down and relax.
  • Physically guide the client back to their room.
  • Ignore the behaviour, as it will likely pass.

Correct answer: Offer a calming activity or distraction.

Explanation: Distraction and offering a calming activity can help de-escalate agitation in clients with dementia. Confrontation or ignoring the behaviour can worsen the situation.

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