Mr. Jean-Luc Roy, a seller in Trois-Rivières, filed a complaint with the OACIQ's Syndic against his real estate broker, Ms. Catherine Gagnon, alleging that she did not diligently follow up on offers. What would be the typical initial step taken by the Syndic upon receiving this complaint?

Question: Mr. Jean-Luc Roy, a seller in Trois-Rivières, filed a complaint with the OACIQ's Syndic against his real estate broker, Ms. Catherine Gagnon, alleging that she did not diligently follow up on offers. What would be the typical initial step taken by the Syndic upon receiving this complaint?

Answer options:

• Immediately summon Ms. Gagnon before the Discipline Committee. ✅ Inform Ms. Gagnon that a complaint has been lodged and ask for her version of events.
• Initiate a civil lawsuit against Ms. Gagnon on behalf of Mr. Roy.
• Recommend Mr. Roy seek legal counsel for a private dispute.

Correct answer: Inform Ms. Gagnon that a complaint has been lodged and ask for her version of events.

Explanation: Upon receiving a complaint, the Syndic's role is to investigate. This typically begins by notifying the broker concerned and giving them an opportunity to present their side of the facts, as outlined in the Real Estate Brokerage Act regarding the Syndic's duties.