RCMP Police Aptitude Battery (RPAB) · Question
Conflict scenario: an angry citizen is shouting. De-escalation begins with:
Calm tone and active listening are foundational de-escalation skills.
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Question: Conflict scenario: an angry citizen is shouting. De-escalation begins with:
Answer options:
- Matching their volume ✅ Calm tone, active listening, open posture
- Threatening arrest
- Walking away
Correct answer: Calm tone, active listening, open posture
Explanation: Calm tone and active listening are foundational de-escalation skills.
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