Serve It Right Saskatchewan Practice Test · Question
What should a server do if a customer becomes aggressive after being refused service?
If a customer becomes aggressive after being refused service, the server should immediately seek assistance from management or security staff. It is not their r
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Question: What should a server do if a customer becomes aggressive after being refused service?
Answer options:
- Try to argue with the customer
- Engage in a physical confrontation ✅ Seek assistance from management or security staff
- Serve them a small amount to calm them down
Correct answer: Seek assistance from management or security staff
Explanation: If a customer becomes aggressive after being refused service, the server should immediately seek assistance from management or security staff. It is not their role to escalate confrontation or engage in physical altercations. Serving them more alcohol is illegal and dangerous. Options A, B, and D are inappropriate and unsafe responses.
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