A customer presents a Saskatchewan driver's license that shows they are 19 years old. The photo on the license clearly matches the customer, but the card itself appears slightly thicker than usual, and there's a subtle misalignment in the text on the back. What is your most appropriate action?

Question: A customer presents a Saskatchewan driver's license that shows they are 19 years old. The photo on the license clearly matches the customer, but the card itself appears slightly thicker than usual, and there's a subtle misalignment in the text on the back. What is your most appropriate action?

Answer options:

• Accept the ID as the customer's age is verified and the photo matches, serving alcohol. ✅ Politely inform the customer that you cannot accept the ID and must refuse service, explaining your suspicion.
• Ask for a second piece of government-issued photo ID to corroborate the first.
• Confiscate the suspicious ID and immediately call the police or SLGA.

Correct answer: Politely inform the customer that you cannot accept the ID and must refuse service, explaining your suspicion.

Explanation: If a server suspects an ID is fake or altered, even if the photo matches and the age appears correct, they are obligated to refuse service. As per SLGA guidelines, servers are not required to be experts in identifying fake IDs, but if they have reasonable grounds for suspicion, they must not serve. Confiscating an ID (Option D) is generally not permitted unless explicitly authorized by law enforcement, and requiring a second ID (Option C) doesn't negate the suspicion about the first. Options A is incorrect because serving with a suspicious ID carries significant liability.