You are working at a busy pub. A regular customer, known for having a high tolerance, orders their fifth standard alcoholic drink. They appear slightly flushed but are speaking clearly and demonstrating good motor control. Based on their past behaviour, you suspect they may be approaching intoxication but are not visibly impaired yet. What is your most responsible course of action?

Question: You are working at a busy pub. A regular customer, known for having a high tolerance, orders their fifth standard alcoholic drink. They appear slightly flushed but are speaking clearly and demonstrating good motor control. Based on their past behaviour, you suspect they may be approaching intoxication but are not visibly impaired yet. What is your most responsible course of action?

Answer options:

• Serve the drink, as they are not visibly intoxicated, but discreetly ask a colleague to also monitor them.
• Refuse service immediately, explaining that you believe they have had enough given the number of drinks. ✅ Engage them in conversation, observe them for a few more minutes, and then make a decision about serving the next drink.
• Serve the drink, but water it down significantly without their knowledge to slow their alcohol intake.

Correct answer: Engage them in conversation, observe them for a few more minutes, and then make a decision about serving the next drink.

Explanation: While visible signs of intoxication are key, a server should also consider the number of drinks consumed and past behaviour. Engaging in conversation and observing for a few more minutes allows for an updated assessment of their current state before deciding to serve another drink or refuse service. Refusing service immediately without clear visible signs could be premature, and serving the drink without further assessment or watering it down secretly are irresponsible practices. Watering down a drink without the patron's knowledge is unethical and dishonest.