What is the correct procedure for checking an ID with a hologram?

Question: What is the correct procedure for checking an ID with a hologram?

Answer options:

• Simply glance at the picture to confirm it matches the person. ✅ Tilt the ID under a light source to verify the hologram's movement or specific pattern.
• Ask the customer to verbally confirm their date of birth.
• Check only the expiry date; holograms are not a reliable security feature.

Correct answer: Tilt the ID under a light source to verify the hologram's movement or specific pattern.

Explanation: Holograms are crucial security features on many valid IDs. To properly verify an ID with a hologram, you must tilt it under a light source to observe its movement, colour changes, or specific embossed patterns. Just glancing at the picture or asking for a verbal confirmation does not verify this security feature, and ignoring it makes the ID easier to fake.