A customer approaches the bar with a drink that appears considerably larger than the standard sizes offered at your establishment, possibly indicating they topped it up themselves. They then order another standard drink. What is your most appropriate action?

Question: A customer approaches the bar with a drink that appears considerably larger than the standard sizes offered at your establishment, possibly indicating they topped it up themselves. They then order another standard drink. What is your most appropriate action?

Answer options:

• Serve the standard drink, as you did not witness them tampering with their previous drink. ✅ Politely confiscate the oversized drink and refuse further service until the situation is clarified with your manager.
• Observe the customer for any visible signs of intoxication, then decide on serving the next drink.
• Ask them where they got the oversized drink, and if they admit to bringing their own alcohol, confiscate it.

Correct answer: Politely confiscate the oversized drink and refuse further service until the situation is clarified with your manager.

Explanation: If a drink appears to have been tampered with or is excessively large beyond what the establishment serves, it raises suspicion of outside alcohol or tampering, both of which are violations. Confiscating the suspicious drink immediately, explaining it's a policy violation, and getting your manager involved, is the most direct and responsible way to address the potential violation and prevent further consumption of unknown or unauthorized alcohol. Simply observing or asking them about it does not immediately stop the violation.