A SGLA inspector requests to see your establishment's 'Serving It Right' training certificates for all staff. One new employee has completed the online course but has not yet received their physical certificate in the mail. What is the acceptable proof of current certification?

Question: A SGLA inspector requests to see your establishment's 'Serving It Right' training certificates for all staff. One new employee has completed the online course but has not yet received their physical certificate in the mail. What is the acceptable proof of current certification?

Answer options:

• A printed confirmation email showing completion of the online course.
• A verbal assurance from you that the employee has completed the course and is awaiting the certificate. ✅ The employee's temporary certificate or a screenshot of their completed course status from the SLGA website portal which shows their name and completion date.
• The inspector must allow a reasonable grace period for new employees to receive their certificates.

Correct answer: The employee's temporary certificate or a screenshot of their completed course status from the SLGA website portal which shows their name and completion date.

Explanation: To demonstrate compliance, proof of current 'Serve It Right' certification must be available. While a physical certificate may be pending, a temporary certificate or a digital record readily verifiable through the SLGA's online portal (e.g., a screenshot of their result with name and completion date) is generally acceptable. A confirmation email or verbal assurance is usually insufficient for an inspector seeking official proof. There is no automatic grace period; the employee must possess proof of current certification to serve alcohol.